No. 1 Jalan Pahang Barat,
53000 Kuala Lumpur,
(+60) 3-4026 7777(General);
(+60) 3-4021 0664 (Emergency)
Fax: 603-4021 0685
Below, you can find a list of public transportations that will bring you to KPJ Tawakkal Specialist Hospital for your visit. These buses will stop at Jalan Pahang station, which is within the walking distance away from KPJ Tawakkal Specialist Hospital. For more information, please visit RapidKL website (public transportation service in KL) at http://www.rapidkl.com.my/
|· 201||Batu 12 Gombak||Chow Kit -Titiwangsa|
|· 220||Taman Melawati||LebuhAmpang|
|· 221||LRT Dato' Keramat Station||Ampang Point|
|· 222||Taman Melawati||Chow Kit|
|· 250||LRT WangsaMaju||LebuhAmpang|
|· 251||Aeon Big WangsaMaju||Ampang Point|
|· 254||Ayer Panas||Titiwangsa-Chow Kit|
|· BET16||Warta Baru||Putrajaya|
|· BET17||PinggiranBatu Caves||Putrajaya|
|· T200||LRT Gombak||UIA Gombak|
|· T201||LRT Gombak||HabWiraDamai|
|· T202||LRT Taman Melati||Taman Melewar|
|· T203||LRT Taman Melati||Danau Kota|
|· T221||LRT Sri Rampai||Taman Melawati|
|· T222||LRT Sri Rampai||UKAY Perdana|
|· T223||LRT Setiawangsa||AU3,Jentayu,Keramat|
|· T224||LRT Dato' Keramat||DesaPandan|
|· T250||LRT WangsaMaju||JalanGentingKlang PV15|
|· T251||LRT Sri Rampai||Sek 10, WangsaMaju|
|· T204||Kg. Nakhoda||Taman Greenwood|
TheAdmission counter is located at Level 5, same as Consultant Suites. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 5 from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Services. During registration for admission, you will be requested to present your identity card/passport or any other legal documents for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.
Operating hours for the Admission Counter:
Admission after office hour will be channelled to A&E services
We strive to care for the physical, emotional and spiritual needs of our patients with respect and dignity. Upon admission you will be given a brochure that explains on Patient & Family Rights and Responsibilities in more detail. However, if you would like more information, please contact our Customer Service at ext. 1040/1012.
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.
Our nursing staffs will orientate you to the ward and all other facilities available in your room. You will be given an identification wristband upon your admission. Please do not remove the band during your stay in the hospital. It helps to provide positive identification of you to all who serve you and is a safeguard for our protection.
You are advised to keep only a few personal items such as toiletries, a bathrobe, slippers and sleepwear in your room. The hospital does not assume responsibility for valuables including medications. You are advised to send the valuable home as soon as possible. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you.
Nurse Call System
Each bedside is provided with a call button that allows you to call for attention at any time. These buttons are also located in the toilets and bathrooms. Should you need any assistance please push the call button.
If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.
Standard meals are served as follows:
Staff members will introduce themselves to you. They all wear complete uniforms with a nametag with their designation spelled.
Infection control is an essential part of quality health care. KPJ TSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.
This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.
Each patient room is equipped with a television. If you encounter problem with the television, please contact our Maintenance & Engineering Service at ext. 1008 or 1013.
A choice of one complimentary newspaper is provided only to all single room occupants.
Our hospital observes a strict "NO SMOKING" code of practice within our premises following the Ministry of Health regulations.
You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.
For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.
Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.
Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment (if applicable) with the consultant will also be made prior to your discharge.
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.
Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.
Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (ext. 1144, office hours only) or Billing Unit (ext. 1258 or 1257).
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the respective floors or at the first floor. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc
After Hospital Stay
Post-surgery care is a significant measure to take for your full recovery. We provide the following services to aid you to adapt to your normal lifestyle or a better lifestyle.
Home Nursing Service
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call ext 3344.
Physiotherapy and Rehabilitative Care
Physiotherapy and Rehabilitative CareKPJ Tawakkal Specialist Hospital provides physiotherapy care for in patients and outpatient by trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists will assist patients to overcome their physical problems and help improve their well-being and fitness. Rehabilitation is also provided for patients as per consultant's advise.
KPJ Tawakkal Specialist Hospital with MetroparkingSdnBhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.
If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby or the approach external private parking area that is located next to the hospital.
The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.
In our continuing effort to provide quality care, KPJTSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:
General ward & Maternity ward
Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.
Intensive Care Unit (ICU)
Coronary Care Unit
Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.
Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.
Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.
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Le Meridien Hotel, Kuala Lumpur
All admissions without GL require a deposit. The admission clerk will advise you of the deposit amount at the time of admission. This amount is corresponded with your choice of accommodation and type of treatment.
|ROOM TYPE||DESCRIPTION||RATE (RM)|
VIP Suite Premier 1
VIP Suite Premier 2
VIP Deluxe Premier 3
Deluxe Single Premier
Executive Single Premier
Standard Single Premier
Double Room Premier
Two Bedded Room
Medical & Surgical Ward
VIP Suite ( 2 Bathroom )
VIP Deluxe ( 1 Bathroom )
Single – Isolation
Labour Room 1
Labour Room 2
Deluxe Labour Room
Standard Labour Room
Nursery – Maternity
Minor Day Surgery
*Meals are provided for patient only
*The above charges is exclude tax and subject to change without prior notice
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the respective floor. Upon settling the bill, a discharge slip will be given to you.
Please hand over the discharge slip to nurse at the Nurse Counter and collect your medications, x-ray films, appointment card, medical certificates and etc.
Operating hours (Discharge Counter):
Discharge after office hour will be channelled to A&E department
Upon admission, the Admission staff will enquire your mode of payment. You are advised to present your insurance cards (including Medicare card), or letter of guarantee (GL) if applicable during your admission. Our Admission staff will assist you to determine if your hospital costs will be covered or if additional financial arrangements should be made.Acceptable Mode of Payment
Pleasecheck with your provider (insurance company) to ensure that KPJ Tawakkal Specialist Hospital is covered by your insurance plan.
Monday – Friday :
** Some clinics will be closed on certain days for Doctors Operation Days
Outpatient pharmacy is located at the ground floor right opposite to the main entrance. The pharmacy is operating 24 hours a day. Pharmacy for outpatient begins at 8.30am until all prescriptions have been cleared for the day. Any prescriptions after office hour are dispensed from the A& E department. Inpatient pharmacy shares the same pharmacy with the outpatient pharmacy until 9pm. From 9pm till 7am, inpatient pharmacy will be at the A & E department (pharmacy). After 7am inpatient pharmacy will be back at outpatient pharmacy. All valid prescriptions completed with patient's name, MRN or I/C, date, name, stamp and address of the prescriber will be honored. Patients with such prescriptions (taken outside of KPJTSH) will be given medications according to their prescriptions. All valid prescriptions will be honored in the exception of psychotropic drugs, in which only the internal prescription is allowed.
Various patient education/counseling services are available during office hours:
|Services||Person in charge||Ext. number|
|Clinical Pharmacy counseling||Clinical Pharmacist||1010/1004|
|Diabetic counseling||Patient educator||1152/1153|
|Pain counseling||Patient educator||1152/1153|
Located at Level 1
Selling basic medications, babies' accessories and others.Located at Level 1.
Light Refreshment Kiosk
Located At Level 5
Located at Level 1
Melita (Kios Nanas Melita)
Located at Level 1
Located at level 1
Paying a visit in a hurry? We offer a variety of bouquet designs and gifts for your visit.
Male prayer room
Female Prayer Room
Located at Level 1
For your convenience, an automated teller machine (ATM) is located near Service Lifts at Level 1.
Located at level 1 and level 5
Relaxing and massage at our Rest N Go station
Needing a transport? You may request for a taxi service at the front desk counter located at the Main Lobby, Level 1. We have taxi request system powered by "My Taxi" You are advised to wait at the main lobby area while waiting for the taxi.
Parking for patient and guest located at level 2 and level 3
Located at Level 5
Located at Level 5
Offer exclusive treatment room for our VIP patient
Located at Level 5
Feel comfort in this special room while waiting for your admission and discharge process. Facility includes, Internet access, ASTRO and complimentary coffee.
Located at Level 5
Provides diaper changing and breastfeeding facilities for you, the mother, and your kids while waiting for the appointment.
A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Tawakkal Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.
Our safety and security measures: No Smoking policy 24 hour's close-circuit TV monitors and security for round-the-clock security surveillance. Security door access system at all the entrances to wards Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (JabatanBomba Malaysia). We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises.
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewellery, mobile phone, or damage to your personal items while in our premises.
KPJ Tawakkal Specialist Hospital offers many comprehensive and affordable screening packages for your health screening needs. For further information, please view website link or contact Premier screening & Wellness Centre at ext. 6055 or you may email to firstname.lastname@example.org .
Parentcraftclass is available here at KPJ Tawakkal Specialist Hospital. For further information kindly contact the Maternity ward at ext7410/7422 / 013-300 4942 or email to email@example.com
KPJ Tawakkal Specialist offers in-home nursing care by a dedicated professional team. Our qualified and experienced home nursing staff are professionally trained to provide genuine care and comfort, while attend to individual health needs. For further information, kindly contact us at ext 7409/7410/ 013-300 4942 or email to firstname.lastname@example.org
Support group provides education and emotional support that could improve your quality of life. Emotional support and educational assistance may lessen your worries fighting for diseases/sickness or facing a difficult situation. Please do not hesitate to ask for our help.
Breastfeeding Support Group. Tel: 03-4026 7777; ext. 7409/7410/7422
Contact persons: Pn. Yusmawaty (012-722 4482), Pn. Mas Anom (019-226 5722), PnZurina Othman (019-257 1507), PnAnizaAbdSamad (019-697 5766), Pn. RohaniChe Ibrahim (019-221 8867), Pn. AqilaAbd Rahim (012-351 0722)
Information Desk is situated at the Main Lobby. If you need wheelchair assistance, taxi services, or porter services, please contact us at ext 1031 or request from the Nurse Counter.