Guide to Hospital

  • How to Reach Us
    • Map & Directions
    • Telephone Number
    • Public Transportations
  • Admission & Discharge
    • Registration
    • Operating Hours
    • Patient Rights and Responsibilities
    • Pre-Surgery Admission
    • During Your Stay
    • Discharge from Hospital
  • Visitors Guide
    • Vehicle Parking
    • Visiting Hours
    • Overnight Stay
    • Hotel Accommodations
  • Payment Services
    • Deposit Amount
    • Room Rate
    • Payment Counter & Operating Hours
    • Payment Methods
    • Health Insurances
  • Other Services
    • Clinic Hours
    • Pharmacy
    • LED Services (Home Nursing & Diabetic Counselling)
    • Pharmacare Health Shoppe
    • Dining, Shops & Kiosk
    • Surau / Muslim Prayer Room
    • ATM machines
    • Rest N Go
    • Taxi Services
    • Car Park
    • Children Play Area
    • VIP Treatment Room
    • Inpatient Waiting Lounge
    • Breastfeeding Room & Changing Room
  • Miscellaneous
    • Medical Records
    • Patient Safety
    • Security for Your Belongings
    • Executive Screening Packages
    • Ante Natal Class
    • Support Group
    • Information Desk
How to Reach Us

Map & Directions



Address:
No. 1 Jalan Pahang Barat,
53000 Kuala Lumpur,
Malaysia.

Telephone Number:
(+60) 3-4026 7777(General);
(+60) 3-4021 0664 (Emergency)
Fax: 603-4021 0685

Website:
www.kpjtawakkal.com

Email Address:
tawakkal@kpjtawakkal.com

Public Transportations:
Below, you can find a list of public transportations that will bring you to KPJ Tawakkal Specialist Hospital for your visit. These buses will stop at Jalan Pahang station, which is within the walking distance away from KPJ Tawakkal Specialist Hospital. For more information, please visit RapidKL website (public transportation service in KL) at http://www.rapidkl.com.my/

Bus Service:

Route No. Departure Arrival
· 201 Batu 12 Gombak Chow Kit -Titiwangsa
· 220 Taman Melawati LebuhAmpang
· 221 LRT Dato' Keramat Station Ampang Point
· 222 Taman Melawati Chow Kit
· 250 LRT WangsaMaju LebuhAmpang
· 251 Aeon Big WangsaMaju Ampang Point
· 254 Ayer Panas Titiwangsa-Chow Kit
· BET16 Warta Baru Putrajaya
· BET17 PinggiranBatu Caves Putrajaya
· T200 LRT Gombak UIA Gombak
· T201 LRT Gombak HabWiraDamai
· T202 LRT Taman Melati Taman Melewar
· T203 LRT Taman Melati Danau Kota
· T221 LRT Sri Rampai Taman Melawati
· T222 LRT Sri Rampai UKAY Perdana
· T223 LRT Setiawangsa AU3,Jentayu,Keramat
· T224 LRT Dato' Keramat DesaPandan
· T250 LRT WangsaMaju JalanGentingKlang PV15
· T251 LRT Sri Rampai Sek 10, WangsaMaju
· T204 Kg. Nakhoda Taman Greenwood
 

Admission & Discharge

Registration

Pre-registration can speed your visit by saving your time waiting at the queue. You can do this by:
  • Online appointment at website link
  • Phone (+60) 3-4026 7777

Walk-in Registration
TheAdmission counter is located at Level 5, same as Consultant Suites. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 5 from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Services. During registration for admission, you will be requested to present your identity card/passport or any other legal documents for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Operating Hours

Operating hours for the Admission Counter:

Monday – Friday :
8.00am – 6.00pm

Saturday:
8.00am – 2.00pm

Sunday & public holidays :
Closed

Admission after office hour will be channelled to A&E services

Patient Rights and Responsibilities

We strive to care for the physical, emotional and spiritual needs of our patients with respect and dignity. Upon admission you will be given a brochure that explains on Patient & Family Rights and Responsibilities in more detail. However, if you would like more information, please contact our Customer Service at ext. 1040/1012.

Pre-Surgery Admission

You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

During Your Stay

Our nursing staffs will orientate you to the ward and all other facilities available in your room. You will be given an identification wristband upon your admission. Please do not remove the band during your stay in the hospital. It helps to provide positive identification of you to all who serve you and is a safeguard for our protection.

Belongings/Valuables
You are advised to keep only a few personal items such as toiletries, a bathrobe, slippers and sleepwear in your room. The hospital does not assume responsibility for valuables including medications. You are advised to send the valuable home as soon as possible. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you.

Nurse Call System
Each bedside is provided with a call button that allows you to call for attention at any time. These buttons are also located in the toilets and bathrooms. Should you need any assistance please push the call button.

Meal Services
If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:

Breakfast 7.30am - 8.30am
Lunch 12pm - 1.00pm
Dinner 6.30pm - 7.30pm

Staff identification
Staff members will introduce themselves to you. They all wear complete uniforms with a nametag with their designation spelled.

Infection Control
Infection control is an essential part of quality health care. KPJ TSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.

Telephones
This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient room is equipped with a television. If you encounter problem with the television, please contact our Maintenance & Engineering Service at ext. 1008 or 1013.

Newspaper
A choice of one complimentary newspaper is provided only to all single room occupants.

Smoking Policy
Our hospital observes a strict "NO SMOKING" code of practice within our premises following the Ministry of Health regulations.

Discharge from Hospital

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment (if applicable) with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (ext. 1144, office hours only) or Billing Unit (ext. 1258 or 1257).

Payment Counter
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the respective floors or at the first floor. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc

After Hospital Stay
Post-surgery care is a significant measure to take for your full recovery. We provide the following services to aid you to adapt to your normal lifestyle or a better lifestyle.

Home Nursing Service
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call ext 3344.

Physiotherapy and Rehabilitative Care

Physiotherapy and Rehabilitative CareKPJ Tawakkal Specialist Hospital provides physiotherapy care for in patients and outpatient by trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists will assist patients to overcome their physical problems and help improve their well-being and fitness. Rehabilitation is also provided for patients as per consultant's advise.

VISITOR GUIDE

Vehicle Parking

KPJ Tawakkal Specialist Hospital with MetroparkingSdnBhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.

If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby or the approach external private parking area that is located next to the hospital.

The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Visiting Hours

In our continuing effort to provide quality care, KPJTSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

General ward & Maternity ward

12.00 pm – 3.00pm

5.00pm – 9.30pm

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU) & Coronary Care Unit

12.30 pm – 1.30pm

6.00pm – 8.00pm

Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

Infection Control
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.

OVERNIGHT STAY

As one of our infection control measures, we do not encourage family members to stay overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire from the nurse on duty should you need assistance.

Ibiz Hotel Kuala Lumpur
star star star
Address: No. 8, Jalan 65C,
Pekeliling Business centre,
53000 Kuala Lumpur, Malaysia

Tel no.: 603-4022-9699
Website: www.ibizhotel.com.my
Distance: 140M
Driving Duration: 1 Minutes

Tune Hotels - Downtown KL,
star star star
Address: 316 Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur, Malaysia

Website: www.tunehotels.com/our-hotels/downtown-kl
Distance: 4.0 KM
Driving Duration: 8 Minutes

Cititel Express Hotel Kuala Lumpur
star star star
Address: 449 Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Tel no.: 603-4256-3288
Website: www.cititelexpress.com
Distance: 3 KM
Driving Duration: 10 Minutes

Grand Seasons Hotel Kuala Lumpur
star star star star
Address: No 72, Jalan Pahang,
53000 Kuala Lumpur, Malaysia

Tel no.: 603-2697-8888
Website: www.grandseasonshotel.com
Distance: 1.3 KM
Driving Duration: 7 Minutes

Dynasty Hotel Kuala Lumpur
star star star star
Address: 218 Jalan Ipoh
51200 Kuala Lumpur, Malaysia

Tel no.: 603-4043-7777
Website: www.dynasty.com.my
Distance: 1.8 KM
Driving Duration: 5 Minutes

Sheraton Imperial Hotel, Kuala Lumpur
star star star star star
Address: Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia

Tel no.: 603-2717- 9900
Website: www.starwoodhotels.com/.../detail.html?
Distance: 4.3 KM
Driving Duration: 8 Minutes

Hilton Hotel Kuala Lumpur
star star star star star
Address: 3 Jalan Stesen Sentral
50470 Kuala Lumpur , Malaysia

Tel no.: 603-2264-2264
Website: www.hilton.com/Kuala-Lumpur
Distance: 7.6 KM
Driving Duration: 13 Minutes

Le Meridien Hotel, Kuala Lumpur
star star star star star
Address: 2 Jalan Stesen Sentral
50470 Kuala Lumpur, Malaysia

Tel no.: 603-2263 - 7888
Website: www.lemeridienkualalumpur.com
Distance: 7.7 KM
Driving Duration: 13 Minutes

Payment Services

Deposit Amount

All admissions without GL require a deposit. The admission clerk will advise you of the deposit amount at the time of admission. This amount is corresponded with your choice of accommodation and type of treatment.

Admission Deposit


  • For local patient, special/unique surgery, deposit required is 70% from estimated cost.
  • For foreigner patient, special/unique surgery deposit required is 100% from the estimated cost.
  • For ins. Cases, deposit required Rm300 (Prudential) others ins. Rm200

Room Rate

ROOM TYPE DESCRIPTION RATE (RM)
Premier Ward
VIP Suite Premier 1
VIP Suite Premier 2
VIP Deluxe Premier 3
Deluxe Single Premier
Executive Single Premier
Standard Single Premier
Double Room Premier


VIP Suite
VIP Suite
VIP Deluxe
Deluxe Single
Executive Single
Standard Single
Two Bedded Room
 
 

750
700
600
450
400
320
200
 

Medical & Surgical Ward
VIP 1
VIP 2
Isolation Room
Standard Single
Two Bedded
Four Bedded
 

VIP Suite ( 2 Bathroom )
VIP Deluxe ( 1 Bathroom )
Single – Isolation
Standard Single
Two Bedded
Four Bedded
 
650
550
300
230
160
100

Paediatric Ward
VIP 1
Executive Single
Isolation Room
Two Bedded
Four Bedded
 



VIP Suite 1 ( 1 Bathroom )
Executive Single
Single – Isolation
Two Bedded
Four Bedded
 


650
300
300
180
120
Others Ward
ICU
HDU


Labour Room 1
Labour Room 2
Incubator
Nursery


Day Ward


ICU Bed
HDU Bed


Deluxe Labour Room
Standard Labour Room
Incubator
Nursery
Nursery – Maternity

Minor Day Surgery
 

380
250


350
250
120
80
40

100

*Meals are provided for patient only
*The above charges is exclude tax and subject to change without prior notice

Payment Counter & Operating Hours

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the respective floor. Upon settling the bill, a discharge slip will be given to you.

Please hand over the discharge slip to nurse at the Nurse Counter and collect your medications, x-ray films, appointment card, medical certificates and etc.

Operating hours (Discharge Counter):

Monday – Friday :
8.30am – 6.00pm

Saturday:
8.30am – 5.00pm

Sunday & public holidays :
9.00am – 4.00pm

Discharge after office hour will be channelled to A&E department

Payment Methods

Upon admission, the Admission staff will enquire your mode of payment. You are advised to present your insurance cards (including Medicare card), or letter of guarantee (GL) if applicable during your admission. Our Admission staff will assist you to determine if your hospital costs will be covered or if additional financial arrangements should be made.

Acceptable Mode of Payment
  • Cash
  • Credit Card (Master/Visa/Amex & Diners)
  • Bank Draft
  • Valid Guarantee Letter (GL)

Health Insurances

Pleasecheck with your provider (insurance company) to ensure that KPJ Tawakkal Specialist Hospital is covered by your insurance plan.

Other Services

Clinic Hours

Monday – Friday :
8.30am – 5.00pm

Saturday:
8.30am – 12.00pm

Sunday & public holidays :
Closed

** Some clinics will be closed on certain days for Doctors Operation Days

Pharmacy

Outpatient pharmacy is located at the ground floor right opposite to the main entrance. The pharmacy is operating 24 hours a day. Pharmacy for outpatient begins at 8.30am until all prescriptions have been cleared for the day. Any prescriptions after office hour are dispensed from the A& E department. Inpatient pharmacy shares the same pharmacy with the outpatient pharmacy until 9pm. From 9pm till 7am, inpatient pharmacy will be at the A & E department (pharmacy). After 7am inpatient pharmacy will be back at outpatient pharmacy. All valid prescriptions completed with patient's name, MRN or I/C, date, name, stamp and address of the prescriber will be honored. Patients with such prescriptions (taken outside of KPJTSH) will be given medications according to their prescriptions. All valid prescriptions will be honored in the exception of psychotropic drugs, in which only the internal prescription is allowed.

LED Services (Home Nursing & Diabetic Counselling)

Various patient education/counseling services are available during office hours:

Services Person in charge Ext. number
Dietetic counseling Dietitian 6053
Clinical Pharmacy counseling Clinical Pharmacist 1010/1004
Diabetic counseling Patient educator 1152/1153
Pain counseling Patient educator 1152/1153

Pharmacare Health Shoppe

Located at Level 1

Selling basic medications, babies' accessories and others.Located at Level 1.

Operating hours
Monday – Friday :
9.30am – 6.00pm

Saturday:
9.30am – 2.00pm

Sunday & public holidays :
Closed

Dining, Shops & Kiosk

Light Refreshment Kiosk
Located At Level 5

Operating hours
Monday – Friday :
9.00am – 3.00pm

Saturday:
8.30am – 12.30pm

Sunday & public holidays :
Closed

Rasamas Restaurant
Located at Level 1

Operating hours
Daily :
7.00am – 9.00pm



Melita (Kios Nanas Melita)
Located at Level 1

Convenience Shop
Located at level 1

Floral Service
Located at Level 1

Paying a visit in a hurry? We offer a variety of bouquet designs and gifts for your visit.


Operating hours
Daily :
10.30am – 8.30pm



Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at

Male prayer room


Female Prayer Room

ATM machines

Located at Level 1

For your convenience, an automated teller machine (ATM) is located near Service Lifts at Level 1.

Rest N Go

Located at level 1 and level 5

Relaxing and massage at our Rest N Go station

Taxi Service

Needing a transport? You may request for a taxi service at the front desk counter located at the Main Lobby, Level 1. We have taxi request system powered by "My Taxi" You are advised to wait at the main lobby area while waiting for the taxi.

Car park

Parking for patient and guest located at level 2 and level 3

Children Play area

Located at Level 5

VIP Treatment Room

Located at Level 5

Offer exclusive treatment room for our VIP patient


Inpatient waiting lounge

Located at Level 5

Feel comfort in this special room while waiting for your admission and discharge process. Facility includes, Internet access, ASTRO and complimentary coffee.


Breastfeeding Room & Changing Room

Located at Level 5

Provides diaper changing and breastfeeding facilities for you, the mother, and your kids while waiting for the appointment.

MISCELLANEOUS

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Tawakkal Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.


Patient Safety

Our safety and security measures: No Smoking policy 24 hour's close-circuit TV monitors and security for round-the-clock security surveillance. Security door access system at all the entrances to wards Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (JabatanBomba Malaysia). We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises.


Security for Your Belongings

During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewellery, mobile phone, or damage to your personal items while in our premises.


Executive Screening Packages

KPJ Tawakkal Specialist Hospital offers many comprehensive and affordable screening packages for your health screening needs. For further information, please view website link or contact Premier screening & Wellness Centre at ext. 6055 or you may email to tawakkal@kpjtawakkal.com .

Parentcraft Class

Parentcraftclass is available here at KPJ Tawakkal Specialist Hospital. For further information kindly contact the Maternity ward at ext7410/7422 / 013-300 4942 or email to tawakkal@kpjtawakkal.com

Home Nursing Services

KPJ Tawakkal Specialist offers in-home nursing care by a dedicated professional team. Our qualified and experienced home nursing staff are professionally trained to provide genuine care and comfort, while attend to individual health needs. For further information, kindly contact us at ext 7409/7410/ 013-300 4942 or email to tawakkal@kpjtawakkal.com

Support Group

Support group provides education and emotional support that could improve your quality of life. Emotional support and educational assistance may lessen your worries fighting for diseases/sickness or facing a difficult situation. Please do not hesitate to ask for our help.

Breastfeeding Support Group. Tel: 03-4026 7777; ext. 7409/7410/7422

Contact persons: Pn. Yusmawaty (012-722 4482), Pn. Mas Anom (019-226 5722), PnZurina Othman (019-257 1507), PnAnizaAbdSamad (019-697 5766), Pn. RohaniChe Ibrahim (019-221 8867), Pn. AqilaAbd Rahim (012-351 0722)

Information Desk

Information Desk is situated at the Main Lobby. If you need wheelchair assistance, taxi services, or porter services, please contact us at ext 1031 or request from the Nurse Counter.

Contact KPJ Tawakkal Specialist Hospital Call: 603 - 4026 7777 Email: tawakkal@kpjtawakkal.com