International Patient Centre (IPC)

About us

We at KPJ Tawakkal Specialist Hospital (KPJ Tawakkal) focus on all aspects of our international patients' journey with us. We provide you with the best Orthopaedic healthcare services coupled with world-class facilities, innovative technology and warm service to all our patients. Due to the demand for various services from our international patients, KPJ Tawakkal has a dedicated and highly skilled professional team at our International Patient Centre to cater to all such needs of our valued patients. The IPC team will offer the best treatment options available, coordinate with agents, manage the admission and discharge and also arrange follow-up appointments when necessary. Post treatment follow-up can also be facilitated via online communication when appropriate.

Specialties

  • Cardiology

  • Colorectal Surgery

  • Dental Surgery

  • Dermatology & Allergy

  • Endocrinology

  • ENT / Otorhinolaryngology

  • Eye / Ophthalmology

  • Gastroenterology

  • General Medicine

  • General Surgery

  • Neurology

  • Neurosurgery

  • Obstetrics & Gynaecology

  • Kidney / Nephrology

  • Oral Health & Maxillofacial Surgery

  • Orthopaedic Surgery (Spine Surgery, Arthroplasty, Sports Medicine, Hand & Microsurgery)

  • Paediatric Cardiology

  • Paediatric Intensive Care

  • Paediatric Surgery

  • Paediatrics

  • Plastic & Reconstructive Surgery

  • Radiology

  • Respiratory Medicine

  • Rheumatology

  • Urology

Services & Facilities

  • 24 hours Acute Pain Management service

  • 24 hours Consultant Anaesthesiologist

  • 24 hours Fully integrated Pharmacy services with computerized Physician Order Entry and e-Prescribing

  • CITRIX platform that allows doctors to access electronic medical records

  • Diabetic Counselling

  • Dietetic Service

  • Digital Operating Theatres

  • Emergency Room

  • Executive Health Screening

  • Fully Digital Angiography Cath Lab

  • Fully integrated Picture Archived & Communication System withRIS

  • Haemodialysis

  • Infectious Disease Control / Surveillance

  • KPJ Clinical Information System

  • Laminar Flow in Operating Theatres

  • Medical Specialties

  • Non-Touch Hand Hygiene technique

  • Occupational Health

  • Oral Health

  • Patient Education Service

  • Physical & Rehabilitation Medicine
  • Resident Medical Officers

  • Respiratory Centre ( 4 Chest Physicians)

  • Surgical Specialties

  • Senior Living Care

Service Provided

Our International Patient Centre is located at Level 1 and we offer a wide range of service to cater to your needs during your treatment at our Hospital.

Service available:

  • Medical Problem – Assist in selection of appropriate treatment by relevant specialist, scheduling of appointments and other related information.

  • Airport transfer and pick up service (upon request)

  • Visa extension service – assisting in necessary arrangement to help in extending your visa (if necessary)

  • Concierge Service - our staff will make arrangement for accommodation, transportation, tours and sightseeing

  • Interpreter Service - in order to understand the needs of our guests, we provide interpreters for Somali, Arabic, Mandarin, Bahasa Indonesia, Japanese and Persian languages (other interpreters are brought in on a need-to-basis)

Flow Process

1. Medical Appointment Letter
2. For some countries, in order to get treatment from a hospital in a foreign country, a Medical Appointment letter or invitation letter from the hospital is required. Our Centre will also assist in preparing the letter for these guests.
3. For more information, kindly proceed to International Patient Centre at Level 1 or you may email to ipctawakkal@kpjtawakkal.com



Visa Extension Process

Patient must request for visa extension at least one week before expiry of visa date.

Patients are advised to prepare the related documents before booking the schedule for Visa extension within 2-3 days

List of documents:

  • Letter from consultant/specialist
  • Current hospital bills
  • Passport of patient
  • Related Charges Payment in Ringgit

Borderless Treatment at KPJ Tawakkal Specialist Hospital

With the growing demand in Health Tourism, KPJ Tawakkal Specialist Hospital offers a world-class medical expertise to meet the needs of those seeking treatment from beyond our borders. We present to you necessary information you need to know about the International Patient Care Services at our hospital.

i) Before You Go
Arrangements are made for international patients before they leave their countries in order to help them decide which treatment and specialties will best suit their needs. This information is communicated via email or through phone call and will help us and the patient to fully prepare on both their ends before the patient comes to Malaysia.

We also recommend various hotel accommodations for the patient to suit their budget.

ii) While You Are Here
Upon arrival at Kuala Lumpur International Airport (KLIA), patients are provided with transportation facilities, subject to early request, by KPJ Tawakkal Specialist Hospital. KLIA provides a comfortable lounge if you have to wait for your transport to arrive. Please notify the hospital of any last minute change in plan and we will inform the doctor concerned so that the procedure can be rescheduled accordingly.

If prior arrangements are not made, patients can seek information from concierge at the airport lounge on our hospital contact details and contact us directly via email or phone call so that we can make arrangement for appointment with our doctors.

Patients are then driven to the hospital entrance where they will be guided to the Customer Service and International Patient Care Centre for their booked appointment and prior registration. This will reduce the patient's waiting time.

A translator will be provided upon request.

The doctor will conduct examinations and carry out treatments, as required. The patient is either admitted or taken to appropriate center, clinics, or operations theatres as determined by the Doctor. After the treatment, they are discharged and escorted to the pharmacy, before they go back to their hotels.

iii) For the Family
Additional activities can also be arranged upon request by the patient. Catering not just for patients, the team also looks out for family and friends accompanying the patient by providing shuttle services to popular shopping centres and tourist destinations, while the patient is undergoing treatment.

How to get to KPJ Tawakkal Specialist Hospital

By Air

KLIA or the Kuala Lumpur International Airport is one of the largest airport in Asia. Many international airlines stops here. From KLIA you can travel to all the international and domestic airports in Malaysia (check our Transport page). If you are on Malaysia Airlines or Air Asia, you will get connecting flights easily and cheaper, and probably get your luggage checked through to any domestic airport in the country. You can check-in at KL Sentral for many flights on Malaysia Airlines.

For those travelling by rail or air, KL Sentral is the place to check-in or buy your ticket if you are in KL. Passengers on Malaysia Airlines and Air Asia can check in at the city centre and take the ERL - an express train straight to the airport. (www.kliaekspres.com).

The cheapest way to get to KLIA and LCCT (Low cost carrier terminal) to and from KL, is by bus. There are many buses shuttling between the airports and the KL Sentral. There is at least on bus per half hour during the day from KL Sentral to the LCCT.

Malaysia-Singapore low cost or budget airlines Air Asia, Firefly, Jet Star or Tiger Airways flies from KLIA to Singapore daily. Book online to get best rates

[Important note: Budget airlines are point to point air services, so be sure to have 3 hours interval between your flight schedule, if you have to get a connecting flight at KLIA, Malaysia or Changi, Singapore. Also note that AirAsia flies to LCC Terminal (KLIA) while FireFly flies to Subang Airport (KL). Passengers on other airlines are advised to check which airport the plane lands!]

Travel tips: Fares are not fixed on low cost airlines so book early or fly during weekdays to enjoy low fares. Check and compare rates online.

By Rail

The main Railway Station, KL Sentral, is located in the heart of the city. Trains stops at KL Sentral or the main Railway Station. Malayan Railways or KTMB operates intercity express services daily serving several towns. The main rail track cuts the length of the west coast of West Malaysia, from the Malaysia-Thai border at Padang Besar, through Alor Star, Butterworth, Ipoh, Kuala Lumpur, Seremban and Johor Bahru, and ends in Singapore. You can also travel from KL to the east coast of West Malaysia, right up to Tumpat in the state of Kelantan. Be aware that train is a slower option when travelling in the peninsular and there are few services.

By Road

The best option to get out of the city and travel to other parts of peninsular Malaysia is to travel by road. Roads from Thailand and Singapore link directly to Malaysian roads. The North-South expressway cuts the length of the peninsular and centers at KL. Trunk roads in the peninsular is also linked to KL. There are numerous daily express coaches or buses that operate from KL to all major towns in peninsular Malaysia and to Singapore and Thailand. You can buy tickets at the express bus terminals.

Money Changer Service

We also provide money changer service. Please inform our International Patient Centre personnel on the amount you wish to exchange and we will be delivered to you at our International Patient Centre.

Pick-up Service

At KPJ Tawakkal Specialist Hospital, we offer airport pick up service from your arrival point up to the hospital. However, if patient would like to make their own way here, getting a taxi from the airport is the best option and is very convenient for them.

Patient are advised to go directly to the taxi service counter at the airport, inform the counter staff on the destination, and wait for the arrival of airport taxi service.

If you arrive through KLIA and KLIA2, you can also use other alternatives, such as by bus, KLIA express train, and KLIA Transit to reach to our hospital.

It is also suitable for those who come to Malaysia for vacation purposes and back packers.

Reaching us from the airport (by taxi/car)

Map 1 : KLIA, KLIA2

Distance : 72 km
Estimated Time : 1 hour

MAP 2 : SUBANG SKYPARK TERMINAL

Distance : 32 km
Estimated Time : 40 minutes

Nearest Hotel

Ibiz Hotel Kuala Lumpur
star star star
Address: No. 8, Jalan 65C,
Pekeliling Business centre,
53000 Kuala Lumpur, Malaysia

Tel no.: 603-4022-9699
Website: www.ibizhotel.com.my
Distance: 140M
Driving Duration: 1 Minutes

Tune Hotels - Downtown KL,
star star star
Address: 316 Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur, Malaysia

Website: www.tunehotels.com/our-hotels/downtown-kl
Distance: 4.0 KM
Driving Duration: 8 Minutes

Cititel Express Hotel Kuala Lumpur
star star star
Address: 449 Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Tel no.: 603-4256-3288
Website: www.cititelexpress.com
Distance: 3 KM
Driving Duration: 10 Minutes

Grand Seasons Hotel Kuala Lumpur
star star star star
Address: No 72, Jalan Pahang,
53000 Kuala Lumpur, Malaysia

Tel no.: 603-2697-8888
Website: www.grandseasonshotel.com
Distance: 1.3 KM
Driving Duration: 7 Minutes

Dynasty Hotel Kuala Lumpur
star star star star
Address: 218 Jalan Ipoh
51200 Kuala Lumpur, Malaysia

Tel no.: 603-4043-7777
Website: www.dynasty.com.my
Distance: 1.8 KM
Driving Duration: 5 Minutes

Sheraton Imperial Hotel, Kuala Lumpur
star star star star star
Address: Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia

Tel no.: 603-2717- 9900
Website: www.starwoodhotels.com/.../detail.html?
Distance: 4.3 KM
Driving Duration: 8 Minutes

Hilton Hotel Kuala Lumpur
star star star star star
Address: 3 Jalan Stesen Sentral
50470 Kuala Lumpur , Malaysia

Tel no.: 603-2264-2264
Website: www.hilton.com/Kuala-Lumpur
Distance: 7.6 KM
Driving Duration: 13 Minutes

Le Meridien Hotel, Kuala Lumpur
star star star star star
Address: 2 Jalan Stesen Sentral
50470 Kuala Lumpur, Malaysia

Tel no.: 603-2263 - 7888
Website: www.lemeridienkualalumpur.com
Distance: 7.7 KM
Driving Duration: 13 Minutes

Malaysia Fact

Many visitors describe Malaysia as a magnificent country because of its Multi-Cultural, Multi-Races, and Multi-Ethnic that exist in one place, Malaysia. In fact, the diversity that afforded by three (3) main races, which is Malays, Chinese, and Indian make 'Malaysia Truly Asia'.

For any tourist, the first word they will hear once they get on board to Malaysia destination flight airlines is 'Selamat Datang', or in English, it means 'Welcome'.

Aside that, the ease of communication in Malaysia makes it become one of the top destination to visit by people around the world. Now, English is widely spoken in Malaysia other than our own official lingua franca.

For more info about Malaysia, please visit www.matic.gov.my

Healthcare in Malaysia

The healthcare industry has now become more dynamic and rapidly growing industry for a global economy. In fact, Malaysia government also strive to improve the health and well-being of Malaysia through many efforts. The increase in numbers of healthcare infrastructure has indirectly resulted in better quality of healthcare among its society.

Malaysia Government also had set up an agency under the initiative of Ministry of Health, which is Malaysia Healthcare Travel Council (MHTC) to promote and position Malaysia as a unique destination for world class healthcare services in health tourism industry.

For more info about Malaysia healthcare industry, please visit www.mhtc.gov.my

Kuala Lumpur Attractions

Want to know what are the Kuala Lumpur attractions? Perhaps you are new to Kuala Lumpur or just here for a short visit? What are the most popular things to do and places to visit?

Visit Malaysia Tourism Centre for more info: http://www.matic.gov.my/

Public Transportation

There are also other Public Transport services available besides taxi/cab services. There is a bus-stop at Jalan Pahang which is walking distance to KPJ Tawakkal Specialist Hospital. You can also visit the website of Rapid KL (provider of public transport in KL) at http://www.rapidkl.com.my

There are also Monorail & LRT (STAR) services which stop at Titiwangsa Station. This station is only a 5 - 10 minute walking distance away from KPJ Tawakkal Specialist Hospital.

International Representative Offices

Indonesia

1) KPJ Tawakkal Aceh
Jl. T. Hasan Glp. Payong No. 126c,
Beurawe, Banda Aceh.
No. Tel.: +62811688882
Email : natalina_christanto@yahoo.de
Website: www.kpjtawakkal.com
PIC : Dr Natalina Christanto

2) PT. Anugerah Citra Illahi
Jl. Veteran No. 98 Padang 25115
West Sumatera- Indonesia.
No. Tel : +62 751 – 28135 25525
Airport Tel No: +62 751 – 819142
Fax : +62 751- 24152
Email : anugerahtours2000@yahoo.com
Website: www.kpjtawakkal.com
PIC : Mr H. Syafri Edward

3) PT Anas Surya Mandiri
Jalan Sisigamangaraja
No. 17, Dumai, Indonesia
Tel : +6275438239/ +6285265265403
Email : asm.tour@kpjtawakkal.com
(PIC : Mr Harson)

Oman

4) Mr Mohemmed AL-rashdi
Inquiries Section
Medical Tourism & Coordination Center
Muscat, Sultanate of Oman
Mobile No: +968-97616674 / 97313093
Tel & Fax No: +968-24121029
Email: mtcmedic.info@kpjtawakkal.com

Malaysia

5) KAAFI RESOURCES , Hargeisa
Mr Abdikhadir Abdillahi – representative in Malaysia
A-21-22 PV13
Platinum Lake Condominium No. 9,
Danau Saujana,
Danau Kota, 53300 Kuala Lumpur
Tel : +60173933186
Email : abdikhadirnour@kpjtawakkal.com

6) Zabid Tours & Services Sdn Bhd
No. 9, Ground Floor
Tawakkal Health Centre,
202-A Jalan Pahang
53000 Kuala Lumpur
Email : ajusoh@kpjtawakkal.com
Tel : +60192696577
(PIC : Mr Hj Ahmad Jusoh)

For any further inquiries, kindly email to ipctawakkal@kpjtawakkal.com or contact our general line at +60340267777 ext. 1011/1017

Our Panel

 

FAQ's

Contact KPJ Tawakkal Specialist Hospital Call: 603 - 4026 7777 Email: tawakkal@kpjtawakkal.com

Contact us at International Patient Centre Call: 603 - 4026 7777 Ext: 1011/1017 Email: ipctawakkal@kpjtawakkal.com

 

Operation hours:
Mon - Fri
8.30 AM - 5.00 PM

Sat
8.30 AM - 12.30 PM