We at KPJ Tawakkal Specialist Hospital (KPJ Tawakkal) focus on all aspects of our international patients' journey with us. We provide you with the best Orthopaedic healthcare services coupled with world-class facilities, innovative technology and warm service to all our patients. Due to the demand for various services from our international patients, KPJ Tawakkal has a dedicated and highly skilled professional team at our International Patient Centre to cater to all such needs of our valued patients. The IPC team will offer the best treatment options available, coordinate with agents, manage the admission and discharge and also arrange follow-up appointments when necessary. Post treatment follow-up can also be facilitated via online communication when appropriate.
Our International Patient Centre is located at Level 1 and we offer a wide range of service to cater to your needs during your treatment at our Hospital.
1. Medical Appointment Letter
2. For some countries, in order to get treatment from a hospital in a foreign country, a Medical Appointment letter or invitation letter from the hospital is required. Our Centre will also assist in preparing the letter for these guests.
3. For more information, kindly proceed to International Patient Centre at Level 1 or you may email to email@example.com
Patient must request for visa extension at least one week before expiry of visa date.
Patients are advised to prepare the related documents before booking the schedule for Visa extension within 2-3 days
List of documents:
With the growing demand in Health Tourism, KPJ Tawakkal Specialist Hospital offers a world-class medical expertise to meet the needs of those seeking treatment from beyond our borders. We present to you necessary information you need to know about the International Patient Care Services at our hospital.
i) Before You Go
Arrangements are made for international patients before they leave their countries in order to help them decide which treatment and specialties will best suit their needs. This information is communicated via email or through phone call and will help us and the patient to fully prepare on both their ends before the patient comes to Malaysia.
We also recommend various hotel accommodations for the patient to suit their budget.
ii) While You Are Here
Upon arrival at Kuala Lumpur International Airport (KLIA), patients are provided with transportation facilities, subject to early request, by KPJ Tawakkal Specialist Hospital. KLIA provides a comfortable lounge if you have to wait for your transport to arrive. Please notify the hospital of any last minute change in plan and we will inform the doctor concerned so that the procedure can be rescheduled accordingly.
If prior arrangements are not made, patients can seek information from concierge at the airport lounge on our hospital contact details and contact us directly via email or phone call so that we can make arrangement for appointment with our doctors.
Patients are then driven to the hospital entrance where they will be guided to the Customer Service and International Patient Care Centre for their booked appointment and prior registration. This will reduce the patient's waiting time.
A translator will be provided upon request.
The doctor will conduct examinations and carry out treatments, as required. The patient is either admitted or taken to appropriate center, clinics, or operations theatres as determined by the Doctor. After the treatment, they are discharged and escorted to the pharmacy, before they go back to their hotels.
iii) For the Family
Additional activities can also be arranged upon request by the patient. Catering not just for patients, the team also looks out for family and friends accompanying the patient by providing shuttle services to popular shopping centres and tourist destinations, while the patient is undergoing treatment.
KLIA or the Kuala Lumpur International Airport is one of the largest airport in Asia. Many international airlines stops here. From KLIA you can travel to all the international and domestic airports in Malaysia (check our Transport page). If you are on Malaysia Airlines or Air Asia, you will get connecting flights easily and cheaper, and probably get your luggage checked through to any domestic airport in the country. You can check-in at KL Sentral for many flights on Malaysia Airlines.
For those travelling by rail or air, KL Sentral is the place to check-in or buy your ticket if you are in KL. Passengers on Malaysia Airlines and Air Asia can check in at the city centre and take the ERL - an express train straight to the airport. (www.kliaekspres.com).
The cheapest way to get to KLIA and LCCT (Low cost carrier terminal) to and from KL, is by bus. There are many buses shuttling between the airports and the KL Sentral. There is at least on bus per half hour during the day from KL Sentral to the LCCT.
Malaysia-Singapore low cost or budget airlines Air Asia, Firefly, Jet Star or Tiger Airways flies from KLIA to Singapore daily. Book online to get best rates
[Important note: Budget airlines are point to point air services, so be sure to have 3 hours interval between your flight schedule, if you have to get a connecting flight at KLIA, Malaysia or Changi, Singapore. Also note that AirAsia flies to LCC Terminal (KLIA) while FireFly flies to Subang Airport (KL). Passengers on other airlines are advised to check which airport the plane lands!]
Travel tips: Fares are not fixed on low cost airlines so book early or fly during weekdays to enjoy low fares. Check and compare rates online.
The main Railway Station, KL Sentral, is located in the heart of the city. Trains stops at KL Sentral or the main Railway Station. Malayan Railways or KTMB operates intercity express services daily serving several towns. The main rail track cuts the length of the west coast of West Malaysia, from the Malaysia-Thai border at Padang Besar, through Alor Star, Butterworth, Ipoh, Kuala Lumpur, Seremban and Johor Bahru, and ends in Singapore. You can also travel from KL to the east coast of West Malaysia, right up to Tumpat in the state of Kelantan. Be aware that train is a slower option when travelling in the peninsular and there are few services.
The best option to get out of the city and travel to other parts of peninsular Malaysia is to travel by road. Roads from Thailand and Singapore link directly to Malaysian roads. The North-South expressway cuts the length of the peninsular and centers at KL. Trunk roads in the peninsular is also linked to KL. There are numerous daily express coaches or buses that operate from KL to all major towns in peninsular Malaysia and to Singapore and Thailand. You can buy tickets at the express bus terminals.
Money Changer Service
We also provide money changer service. Please inform our International Patient Centre personnel on the amount you wish to exchange and we will be delivered to you at our International Patient Centre.
At KPJ Tawakkal Specialist Hospital, we offer airport pick up service from your arrival point up to the hospital. However, if patient would like to make their own way here, getting a taxi from the airport is the best option and is very convenient for them.
Patient are advised to go directly to the taxi service counter at the airport, inform the counter staff on the destination, and wait for the arrival of airport taxi service.
If you arrive through KLIA and KLIA2, you can also use other alternatives, such as by bus, KLIA express train, and KLIA Transit to reach to our hospital.
It is also suitable for those who come to Malaysia for vacation purposes and back packers.
Map 1 : KLIA, KLIA2
Distance : 72 km
Estimated Time : 1 hour
MAP 2 : SUBANG SKYPARK TERMINAL
Distance : 32 km
Estimated Time : 40 minutes
Ibiz Hotel Kuala Lumpur
Tune Hotels - Downtown KL,
Cititel Express Hotel Kuala Lumpur
Grand Seasons Hotel Kuala Lumpur
Dynasty Hotel Kuala Lumpur
Sheraton Imperial Hotel, Kuala Lumpur
Hilton Hotel Kuala Lumpur
Le Meridien Hotel, Kuala Lumpur
Many visitors describe Malaysia as a magnificent country because of its Multi-Cultural, Multi-Races, and Multi-Ethnic that exist in one place, Malaysia. In fact, the diversity that afforded by three (3) main races, which is Malays, Chinese, and Indian make 'Malaysia Truly Asia'.
For any tourist, the first word they will hear once they get on board to Malaysia destination flight airlines is 'Selamat Datang', or in English, it means 'Welcome'.
Aside that, the ease of communication in Malaysia makes it become one of the top destination to visit by people around the world. Now, English is widely spoken in Malaysia other than our own official lingua franca.
For more info about Malaysia, please visit www.matic.gov.my
Healthcare in Malaysia
The healthcare industry has now become more dynamic and rapidly growing industry for a global economy. In fact, Malaysia government also strive to improve the health and well-being of Malaysia through many efforts. The increase in numbers of healthcare infrastructure has indirectly resulted in better quality of healthcare among its society.
Malaysia Government also had set up an agency under the initiative of Ministry of Health, which is Malaysia Healthcare Travel Council (MHTC) to promote and position Malaysia as a unique destination for world class healthcare services in health tourism industry.
For more info about Malaysia healthcare industry, please visit www.mhtc.gov.my
Kuala Lumpur Attractions
Want to know what are the Kuala Lumpur attractions? Perhaps you are new to Kuala Lumpur or just here for a short visit? What are the most popular things to do and places to visit?
Visit Malaysia Tourism Centre for more info: http://www.matic.gov.my/
There are also other Public Transport services available besides taxi/cab services. There is a bus-stop at Jalan Pahang which is walking distance to KPJ Tawakkal Specialist Hospital. You can also visit the website of Rapid KL (provider of public transport in KL) at http://www.rapidkl.com.my
There are also Monorail & LRT (STAR) services which stop at Titiwangsa Station. This station is only a 5 - 10 minute walking distance away from KPJ Tawakkal Specialist Hospital.
2) PT. Anugerah Citra Illahi
Jl. Veteran No. 98 Padang 25115
West Sumatera- Indonesia.
No. Tel : +62 751 – 28135 25525
Airport Tel No: +62 751 – 819142
Fax : +62 751- 24152
Email : firstname.lastname@example.org
PIC : Mr H. Syafri Edward
3) PT Anas Surya Mandiri
No. 17, Dumai, Indonesia
Tel : +6275438239/ +6285265265403
Email : email@example.com
(PIC : Mr Harson)
4) Mr Mohemmed AL-rashdi
Medical Tourism & Coordination Center
Muscat, Sultanate of Oman
Mobile No: +968-97616674 / 97313093
Tel & Fax No: +968-24121029
5) KAAFI RESOURCES , Hargeisa
Mr Abdikhadir Abdillahi – representative in Malaysia
Platinum Lake Condominium No. 9,
Danau Kota, 53300 Kuala Lumpur
Tel : +60173933186
Email : firstname.lastname@example.org
6) Zabid Tours & Services Sdn Bhd
No. 9, Ground Floor
Tawakkal Health Centre,
202-A Jalan Pahang
53000 Kuala Lumpur
Email : email@example.com
Tel : +60192696577
(PIC : Mr Hj Ahmad Jusoh)
For any further inquiries, kindly email to firstname.lastname@example.org or contact our general line at +60340267777 ext. 1011/1017