Patients & Visitors

Facilities & Services

KPJTSH Out Patient Clinics (Level 5)
KPJ Tawakkal Specialist Hospital out patient clinics are for patients, who do not require emergency care and are stable with non acute healthcare problems, and illnesses.
Appointment times are given but most clinics run on first-come-first-serve basis.
Please visit our specialist doctors who are there for best and fastest possible care for your better health.

KPJTSH Day Care Clinic (Level 6)
KPJ Tawakkal Specialist Hospital Day Care Clinics are for pre selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can be discharged from the hospital on the same day.
Every procedure and treatment option under day care has its check list for patients, and this is well explained to every patients registered for day care procedure.

KPJTSH Emergency Services
Our Accident & Emergency Services is located at Level 1 (ground floor). Emergency admissions and after office hours admissions are handled here. As well, Admissions during weekends and Public Holidays are also done at the A&E Services.

KPJ Wellness Center (Level 6)
The Premier Screening and Wellness Centre (PSWC) at KPJ Tawakkal Specialist Hospital offers a range of various health screening packages for early detection of common medical disorders. High chances of getting a silent killer, i.e. Diabetes Mellitus, Heart Disease and Hypertension, can be reduced by leading a healthy lifestyle (i.e. regular exercises and proper diet) and going for regular check-ups. In doing so, you are taking charge of your health. Hence, early detection of diseases would mean early medical intervention.

Our PSWC consists of a team of healthcare professionals that offer quality health screening using the latest in medical technology and equipment.

Among the packages offered at PSWC are General Screening Test, General Executive Screening Test, Premier Well Woman Package, Premier Well Man Package and many more that you can call to inquire at Ext 6055.

These packages also include a medical examination by a medical personnel and a medical report.

General Advice/Information

  • Please schedule an appointment with our PSWC personnel for the test.
  • The entire health screening process will take between 2 t0 4 hours, depending on the health screening package that you select.
  • Kindly inform our personnel if you have any health problems such as chest pain or discomforts or tightness, or if you have undergone any procedure such as balloon angioplasty, stenting or bypass surgery.
  • If you are on any sort of medications, it is advisable to inform our personnel.
  • You are required to fast 8-10 hours prior to your test. Only intake of plain water is permitted.
  • It is also advisable not to consume alcohol for at least 8 hours prior to your test.
  • Please bring along appropriate shoes and comfortable attire if you are undergoing Stress Test (Treadmill).
  • Do not use contact lenses if your screening includes a vision test.
  • Please avoid bringing along valuables with you during the health screening.

Your health screening report will be ready between 1 to 5 working days depending on the package that you selected, and the results will be interpreted by the attending medical personnel.

Advice for Ladies

  • It is advisable to schedule your test 10 days from the 1st day of your menstruation.
  • If you are menstruating on the day of your appointment please call up PSWC to reschedule your test.
  • Kindly inform the receptionist during registration if you are pregnant or suspected to be pregnant.
Before & After your Hospital Stay

Preparing your hospital admission

You will be referred for registration at Admission Counter, Level 5 during office hours (8:30am to 6:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission :

  • Documents:
    - 1. Identity Card or Passport or Birth Certificate
    - 2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes


Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. For discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Business Office Service (ext. 1013, office hours only) or Billing Unit (ext. 1023, till 9.00 pm).

Home Nursing Care

This service is available to patients who have been recently discharged for personalized care in the comfort of their homes. We help you to manage your recovery and also provide care for mother and babies. For further information, please contact Ext 7401 / 7410 / 7422

Physiotherapy and Rehabilitative Care

KPJ Tawakkal Specialist Hospital provides physiotherapy care for in patients and outpatient by trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists will assist patients to overcome their physical problems and help improve their well-being and fitness.
Rehabilitation is also provided for patients as per consultant's advise.

Patient Financial Services

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the level 1 or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Operating hours (Level 1 Discharge Counter):

Monday – Friday :
8.30am – 6.00pm

Saturday :
8.30am – 5.00pm

Sunday/Public Holiday :
9.00am – 4.00pm

Discharge after office hour will be channelled to A&E services

Health Insurance

Please check with your provider (insurance company) to ensure that KPJ Tawakkal Specialist Hospital is covered by your insurance plan.

Financial Counseling

KPJ Tawakkal Specialist Hospital finance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us

For inquiries, please visit our Business Office located at the level 1.
For online contact please visit our CONTACT US area.

FAQs

  • How Do I get a copy of an itemized bill?
  • Will KPJTSH accept my insurance?
  • Will all of my insurance be billed?
  • Does KPJTSH Payment Counter accept credit cards?
  • Who do I contact to update and/or re-bill my insurance?
  • How can I check on the status of my account?
  • What should I do if my insurance denies a claim?
  • How will I know if my hospital bill has been paid?
  • What if I have other questions about my bill?
Information for Patients

Patient Services

Operating hours for the Admission Counter:

Monday – Friday :
8.00am – 6.00pm

Saturday :
8.00am – 2.00pm

Sunday & public holidays :
Closed

Admission after office hour will be channelled to A&E services

Our Admission office is located at Level 5, same as Consultant Clinic floor. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 5 from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Service.

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Packet
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Patient Accommodations

KPJ Tawakkal Specialist Hospital is equipped with 200 beds, both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also depends on room availability and your specific medical needs.

Security for Your Belongings
During your stay here with us, it is not advisable to bring along your valuables. It would be safer for your family or close friends to take them home until you are discharged from the hospital. If this is not possible, your valuables can be kept in the safety box provided in every room. Please be reminded that the hospital will not be held responsible for any loss or damage of your valuables such as cash, jewellery, mobile phones, etc.

Telephones
This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill.

Television
Each room or bed is equipped with a television. If you encounter any problem with it please inform the nurses on duty.

Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Tawakkal Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Meal Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Breakfast 7.15am - 8.30am
Lunch 11.45pm - 1.00pm
Tea 3.00pm – 3.30pm
Dinner 6.30pm - 7.30pm
Visitor Guide

Vehicle Parking

KPJ Tawakkal Specialist Hospital with MetroparkingSdnBhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.

If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby or the approach external private parking area that is located next to the hospital.

The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Visiting Hours

In our continuing effort to provide quality care, KPJTSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

General ward & Maternity ward

12.00 pm – 3.00pm

5.00pm – 9.30pm

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU) & Coronary Care Unit

12.30 pm – 1.30pm

6.00pm – 8.00pm

Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

Infection Control
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.

OVERNIGHT STAY

As one of our infection control measures, we do not encourage family members to stay overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire from the nurse on duty should you need assistance.

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Driving Duration: 1 Minutes

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Distance: 7.7 KM
Driving Duration: 13 Minutes

Visitor Policies

Visiting Hours

Wards
Your family and friends are welcome to visit you during your stay here.

Visiting Hours are from
11.30am – 2.00pm
5.00pm – 9.00pm



NO VISITORS ARE ALLOWED IN THE WARDS AFTER 10:00 PM

For health reasons, visiting outside these hours is not encouraged especially in ICU/CCU. Children aged 12 years and below must always be under the supervision of an adult while in the hospital.

Visitors may bring food items for patients such as fruits, biscuits, sweets and drinks with the consent of the staff nurses and being suitable with the patient's dietary balance.

Visiting Patients in ICCU/CU

Visiting is confined to immediate relatives and limited to not more than 2 persons at one time.

Children aged 12 years and below are not allowed to visit patients in ICU/CCU.

Visitors are not permitted to bring food for patients in these areas.

Resting Time

While we understand your social needs, we also understand the need for sufficient rest to ensure a speedy recovery. Visitors are advised to plan their visits during visiting hours only.

Resting Time is from:

8.00am – 11.30 noon
2.00pm – 5.00pm
10.00 pm

Overnight stay

As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Safety & Quality

Patient Safety

Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay

KPJ Tawakkal Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

KPJTSH Safety Goals

KPJ Tawakkal Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ Tawakkal Specialist Hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJTSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us at: tawakkal@kpjtawakkal.com
Tel: +603 4026 7777
Fax: +603 4021 0635

Room Rates

Accommodation Rates Per Day

VIP Suite 1
(Size of 4 bedded room)
RM 750
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Couch
Flat Screen TV
1 bathroom
Sofa set
Flat Screen TV
Dining area
Pantry
*Fridge, Micorwave & Coffee set

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VIP Suite 2
(2 bathrooms)
RM 700
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 bathroom
Sofa set
Flat Screen TV
Pantry
*Fridge, Micorwave & Coffee set
1 Bathroom

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VIP Deluxe RM 600
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set
Pantry
*Fridge, Microwave & Coffee set

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Deluxe Single
(Size of 2 bedded room)
RM 400
Bedside locker
Sofa set
Mini Bar
Built in Cabinet
Flat Screen TV
1 Bathroom

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Standard Single RM 320
Bedside locker
Couch
Mini Bar
Built in Cabinet
1 Bathroom

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Medical / Surgical Ward

VIP Suite 1
(2 bathrooms)
RM 650
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set
Flat Screen TV
Pantry
*Fridge, Micorwave & Coffee set

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VIP Deluxe RM 550
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set
Pantry
*Fridge, Micorwave & Coffee set

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Standard Single RM 230
Bedside locker
Couch
Mini Bar
Built in Cabinet
TV
1 Bathroom

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2 Bedded RM 160
Bedside locker
Visitor's Chair
1 Bathroom
Built in Cabinet
TV

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4 Bedded RM 100
Bedside locker
Visitor's Chair
1 Bathroom
Built in Cabinet
TV

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Paediatric Ward

VIP
(2 Bathrooms)
RM 650
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set
Flat Screen TV
Pantry
*Fridge, Micorwave & Coffee set
1 Bathroom

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Standard Single RM 300
Patient Room  
Bedside locker
Mother's Couch
Mini Bar
Cabinet
TV
1 Bathroom

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2 Bedded RM 180
Patient Room  
Bedside locker
Mother's Couch
1 Bathroom
Cabinet
TV

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4 Bedded RM 120
Patient Room  
Bedside locker
Mother's Couch
1 Bathroom
Cabinet
TV

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Other Room Rates

ICU BED RM 380
Patient Central Monitor
6 Beds available
1 Isolation Rooms available
 

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HDU BED RM 300
Patient Central Monitor
8 Beds available
1 Isolation Rooms
 

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Labour Room
(Deluxe)
RM 350

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Labour Room
(Standard)
RM 250

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Nursery RM 80

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Nursery - Maternity RM 40

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ADMISSION & DISCHARGE

Mode of admission

Your admission is usually arranged by the attending Consultant. A green coloured Admission Form will be given to you at the Consultant's Clinic for you to be admitted on the pre-arranged date. Admission after office hours, during weekend and public holidays are only handled at the A&E Department. Those in labour will be admitted at any time of the day.

Mode of Payment

You will be required to place a deposit on admission. We accept payment by cash or major credit cards. We also accept Company Guarantee Letters and Insurance Certificates from companies that have been approved by our Hospital Management. If your bill exceeds your deposit placed, we will present you an updated bill to facilitate your timely servicing of your account.

Admission Deposit

Room Medical Minor/Day Case Surgery Major Surgery Special/Unique Operation
4 Bedded
2 Bedded
Single
Vip
Executive Room
ICU / High Dependency
Sofa set
RM 2000.00
RM 2500.00
RM 3700.00
RM 2500.00
RM 3700.00
-
RM 1700.00
RM 2200.00
RM 2700.00
RM 3700.00
RM 2700.00
-
RM 1000.00
RM 3000.00
RM 3500.00
RM 4000.00
RM 5000.00
RM 4000.00
RM 4000.00
-
To be estimated by surgeon

What To Bring

Identity Card or Passport or Birth Certificate (for children below 12) Employer's Letter of Guarantee for employees whose company has a contract with Tawakkal Hospital

Personal:

1- Pyjamas and dressing gown
2- Slippers
3- Toiletries

Deposit:

All admissions require a deposit. The Staff at the Consultant's Clinic will brief you on the procedure of Admission to the Hospital.

What Not To Bring

Valuables:

Please do not bring excessive cash or other valuables on the day of your admission. Should you have such items with you when you are admitted, please arrange for your relatives to take them home.

Appliances:

The Hospital would appreciate if you do not bring in personal equipment such as easy chair, television, VCR, radio, kettle or computer to the wards. Cellular phones are not allowed in certain departments within the hospital.

Nursing You

Meals are provided free in 4-bedded wards only. Please bring your own hot water flask for your drinking needs if you are staying in our 4-bedded wards.

Breakfast
08.00a.m. - 09.30a.m.

Lunch
12.00noon - 02.00p.m.

Afternoon Tea
03.00p.m. - 04.30p.m.

Dinner
06.00p.m. - 07.30p.m.

*When necessary as ordered by doctor.

4-Bedded Ward

Menu for following day will be given during lunch time and will be collected at 3.30p.m.

Our last order will be at 7.00p.m.

Dietary Department can be contacted at ext-613/616.

We encourage all patients to take their meals while they are hot and all crockery will be collected by 8.30p.m. No crockery will be left by the bedside to avoid attracting insects and smell.

The nursing staff will orientate you in the ward and the facilities available in your room.

Nurses Shift Duty

Nurses Shift Duty

Morning
7:00 am - 2:00 pm

Afternoon
2:00 pm - 7:00 am

Night
9:00 pm - 7:00 am

*Passing over of report will be at the beginning of each shift.

Ward Routine

Bed Making/Bed Bath
7:15 am - 9:00 am

Observation Time
5:00 am - 6:00 am
11:00 am - 12:00 noon
5:00 pm - 6:00 pm
10:00 pm - 11:00 pm

*When necessary as ordered by doctor.

Medication Serving Time

6:00 am - 9:00 am
12:00 noon - 1:00 pm
4:00 pm - 6:00 pm
10:00 pm - 12:00 midnight

*When necessary as ordered by doctor

Consultant Round

Consultant Round

Consultant's routine ward round will be done daily and when necessary.

Code Blue

Code Blue will be announced through the Public Announcement (PA) System to ensure prompt response in case of emergency.

If you are having surgery

You are required to sign a Consent Form before the operation. In case of an emergency, an immediate family members will be required to sign on your behalf. Your doctor will explain what is to be done and why it is necessary.

Nurses call bell

It is located by your bed and in the bathroom. Please use it when you need help.

Identification Bracelet

All inpatients will be given identification wrist bracelets and you are required to wear it at all time.

Meal Service

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Breakfast 7.15am - 8.30am
Lunch 11.45pm - 1.00pm
Tea 3.00pm – 3.30pm
Dinner 6.30pm - 7.30pm
Going Home

The Hospital does not encourage patients to stay too long in the hospital unnecessarily, but you will be discharged upon your consultant's advice.

Check out time is 12.00 noon.

Bill will be ready within 1 to 1 1/2 hours after the patient has been discharged by the doctor.

Late Charges

Generally, the bill presented at the Discharge Counter is considered as the final bill. Occassionally, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will mail a final bill indicating the balance on the account.

Refund of Excess Deposit

The hospital will refund any excess deposit upon discharge during office hours only.

Patient or relatives will be advised to go to the Accounts Department/Discharge Counter at the 1st floor to settle the bill.

The cashier will issue a 'Discharge Slip' after making full payment. Patient or relative will then present the 'Discharge Slip' to the Ward Sister.

The Ward Sister will give to the patient the 'Take Home Medication', Medical Certificate, Doctor's Appointment Card and other necessary advice.

Contact KPJ Tawakkal Specialist Hospital Call: 603 - 4026 7777 Email: tawakkal@kpjtawakkal.com